Holiday Inn Club Vacations At Bay Point Resort Upper Grand Lagoon, Upper Grand Lagoon

This resort is well-suited for families seeking spacious accommodations away from the beach. Our two-bedroom unit felt more like an apartment, complete with a kitchen and separate living areas. However, the check-in process was incredibly confusing, and the lack of well-maintained amenities detracted from the experience. Overall, it offers good value for the amount of space provided, but expectations should be managed regarding service and facilities.

I had a rather frustrating experience during my stay. The location is peaceful and spacious, which I appreciated, but the issues I faced with check-in and the condition of the room overshadowed those positives. While the staff was helpful, it seemed like they were overwhelmed, and the facilities felt outdated. Overall, I can't say I would stay here again given the state of the room and the maintenance issues I encountered.

This resort has made some impressive upgrades since last year, enhancing our stay quite a bit. The room was totally updated, and we enjoyed the added convenience of WiFi being available in the room. However, there were some minor issues, including the need for improved signage and a few dust spots that were overlooked during cleaning.

My experience at this hotel was a mixed bag. While I found the location to be convenient for everything I needed, the room cleanliness definitely fell short of expectations. The amenities available were decent and added some value to my stay, but the service could use some improvement. Overall, there were some highlights, but I can't overlook the cleanliness issues we faced.